Policies

Comsearch’s policies for online services:

General Terms & Conditions

Your use of this site, including the download of data, software or placement of an order, indicates your acceptance of these terms and conditions. If you do not agree to these terms of use, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of Comsearch.com following the posting of changes to these terms (including the Comsearch.com privacy policy) will mean you accept those changes.

Copyright
Copyright © 2000-2018 Comsearch. This web site contains information proprietary to Comsearch, and includes material protected by international copyright and trademark protection. You may print copies of the information for your own personal use; store files on your computer for your personal use or for use in accordance with the applicable license agreement (see the following paragraph); and reference hypertext documents on this server from your own documents. Comsearch reserves all other rights. Except as specifically permitted herein, no portion of the information on this Web site may be reproduced in any form or by any means without the prior written permission from Comsearch.

Use Of Software
The software and accompanying documentation that are made available to download from this Web site are the copyrighted work of Comsearch and/or its suppliers and licensors. Use of the software is governed by the terms of the end user license agreement, which accompanies or is included with such software. You will not be able to download, install or use any software that is accompanied by or includes an end user license agreement unless you agree to the terms of such end user license agreement.

Links to Other Third Party Web Sites
This web site may contain links to other third party web sites. The content of other web sites, services, goods or advertisements that may be linked to the Comsearch web site is not maintained or controlled by Comsearch or any of its affiliates. These links do not mean that Comsearch endorses or accepts any responsibility for the content or the use of the link. These links are provided for informational purposes only and are not intended for trading or investment purposes. Comsearch does not guarantee the sequence, accuracy or completeness of any information or data displayed through it, nor shall Comsearch be liable in any way to the reader or to any other person, firm or corporation whatsoever for any delays, inaccuracies, errors in, or omission of any such information or data or the transmission thereof, or for any actions taken in reliance thereon or for any damages arising therefrom or occasioned thereby or by reason of nonperformance or interruption, or termination, or the information or data for any cause whatsoever.

Warranties and Disclaimers
EXCEPT AS EXPRESSLY PROVIDED OTHERWISE IN AN AGREEMENT BETWEEN YOU AND COMSEARCH, ALL INFORMATION AND SOFTWARE ON THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABLE QUALITY, SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR, OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE, OR COURSE OF DEALING. COMSEARCH ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE INFORMATION OR SOFTWARE OR OTHER DOCUMENTS WHICH ARE REFERENCED BY OR LINKED TO THIS WEB SITE. REFERENCES TO CORPORATIONS, THEIR SERVICES AND PRODUCTS, ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL COMSEARCH BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE OF ANY SYSTEM, LOST DATA OR LOST PROFITS, WHETHER OR NOT COMSEARCH HAD BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEB SITE AND THE INFORMATION CONTAINED HEREIN. THIS WEB SITE COULD INCLUDE TECHNICAL OR OTHER INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN; THESE CHANGES WILL BE INCORPORATED IN NEW EDITIONS OF THIS WEB SITE. COMSEARCH MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAMS(S) DESCRIBED IN THIS WEB SITE AT ANY TIME WITHOUT PRIOR NOTICE.

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Comsearch Privacy Statement

Welcome to Comsearch.com. This Web site (the “Site”) is owned and operated by Comsearch, A CommScope Company, located at 19700 Janelia Farm Boulevard, Ashburn, Virginia 20147, USA. Comsearch respects your personal privacy and the sensitivity of your Personal Information. This privacy statement (“Privacy Statement”) explains how we collect, use, and disclose the personally identifiable information (“Personal Information”) that we obtain through this Site or offline (e.g., through contact forms or other communications with Comsearch personnel).

For the privacy policy applicable to recruiting activities and job candidates, please see CommScope’s Recruiting Data Protection Notice.

Comsearch uses your Personal Information in order to provide the highest level of customer service to our prospects, customers, investors and users in general. Comsearch uses the Personal Information of suppliers, vendors, and business partners in order to manage such relationships. Personal Information is collected in order to allow Comsearch to contact you, provide materials to you upon your request, register you, allow you access proprietary systems, to maintain and secure this Site and the Comsearch Social Networks, and for similar purposes.

At times, Comsearch may use Personal Information obtained in order to update a user on information relating to Comsearch products or services; although, we will provide you with the right to opt-out of receiving such information. Comsearch will not use your Personal Information in ways unrelated to the ones described above without first obtaining your permission.

Accessing and Updating information
You may request access, and the opportunity to correct, update or delete your Personal Information by contacting Comsearch as described at the end of this Privacy Statement. Please note that we may require additional information to authenticate your identity.

Types and Uses of Personal Information
Comsearch may collect and use the following types of Personal Information about users of the Site or obtain such Personal Information directly from you, such as when you fill out a registration or contact form:

  • First name, last name, email address, phone number and other personal or business contact information;
  • Account login information (e.g., User ID and Password);
  • IP address; and
  • Any additional information you choose to voluntarily disclose on the Site or offline to Comsearch

Cookies and Other Passive Tracking Devices
Comsearch utilizes cookies and similar types of passive tracking mechanisms to generate aggregate and anonymous statistics about the Site, to tailor the content of the Site to make it more effective, and to direct targeted information to users regarding our products and services in which they may have interest. In some cases users of the website will be affirmatively notified and given the choice to opt out before a cookie is sent. In addition, users may configure their Internet browser to notify them whenever a cookie is sent (giving the user the option to decide whether to accept it or not), and to reject or remove all cookies. Certain features of the Site may not be available, however, if a user does not consent to use of a cookie or if cookies are later disabled. To disable cookies, users should consult their browser’s help section for instructions. Comsearch may combine the information it collects passively with any Personal Information about you.

Security
Comsearch maintains appropriate technical, physical and administrative steps to protect the security of your Personal Information. Access to Personal Information is limited only to those employees, contractors or authorized agents of Comsearch who have authorization to access such Personal Information and such access is limited to the extent such information is needed to fulfill the task for which the Personal Information was collected. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. We recommend you to take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.

Consent
Your use and provision of Personal Information to Comsearch constitute your express consent to the processing and transfer of your Personal Information in accordance with this Privacy Statement. In addition, if you are located in a country other than the United States, your use and provision of Personal Information to the Site constitutes your express consent to the transfer of your Personal Information to Comsearch, A CommScope Company, and other Comsearch affiliates and subsidiaries in the United States and other countries as required by Comsearch. Such countries may not provide a level of data protection to your Personal Information equivalent to that provided by your home country. In addition, Comsearch does not normally collect “sensitive” Personal Information on this Site, such as information about ethnic or racial origin, religious or philosophical beliefs, and/or health or medical conditions. However, if you do provide such information to Comsearch, doing so constitutes your explicit consent to the collection, use, disclosure and transfer of such information for the purposes described in this Privacy Statement.

Disclosure of Personal Information
We may engage third parties to perform services in connection with the operation of this Site and our organization. Examples of these services may include website hosting, the provision of technology related services, and targeted marketing programs relating to our products and services. We may provide Personal Information to these third parties, but we authorize them to use this Personal Information only in connection with the services they perform on our behalf. In addition, such parties are bound by contract to establish reasonable measures to protect your Personal Information from unauthorized access, use or disclosure.

We may also disclose your Personal Information to protect our rights or property, to enforce our Terms and Conditions of Use and other legal notices, as required or permitted by law, or at the request of government regulators or other law enforcement officials and the courts. Finally, Comsearch may share or transfer Personal Information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of its business.

Links
This Site provides links to other Web sites. Please note that these Web sites’ privacy policies may differ from those of Comsearch. We encourage you to read the privacy statement of any Web site you may visit, as we are not responsible for such Web sites’ content and policies.

Children’s Privacy
Comsearch does not knowingly collect Personal Information from children under the age of 13, and users under the age of 13 should not submit any Personal Information to Comsearch.

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Website & Social Networks—Terms & Conditions of Use

Comsearch is pleased to offer you access to this website (the “Site”), Comsearch’s social networks, and other services that Comsearch may from time to time provide from this website, subject to these Terms and Conditions of Use (the “Terms”). The term “Social Networks” encompasses a broad sweep of online activity, including participation in social networks such as Facebook, YouTube, Flickr, and Twitter, and interactive blogs, websites or listserves, some of which may be located on the Site. These Terms apply to all users of the Site and the Comsearch Social Networks, including users who are also contributors of User Generated Content (as hereinafter defined).

BY PROCEEDING BEYOND THE SITE HOME PAGE OR VIEWING OR POSTING CONTENT TO THE COMSEARCH SOCIAL NETWORKS, YOU EXPRESS YOUR CONSENT TO, AGREEMENT WITH, AND UNDERSTANDING OF THESE TERMS. COMSEARCH MAY, IN ITS SOLE DISCRETION, MODIFY, RESTRICT, CHANGE, OR OTHERWISE ALTER THESE TERMS, THE SITE, OR THE COMSEARCH SOCIAL NETWORKS, IN WHOLE OR IN PART, IMPOSE LIMITS ON CERTAIN FEATURES ON THE SITE OR THE COMSEARCH SOCIAL NETWORKS, OR RESTRICT YOUR ACCESS TO PART OR ALL OF THE SITE OR THE COMSEARCH SOCIAL NETWORKS. BY CONTINUING TO ACCESS AND USE THE SITE AND/OR THE COMSEARCH SOCIAL NETWORKS YOU WILL BE EVIDENCING YOUR CONSENT TO, AGREEMENT WITH, AND UNDERSTANDING OF, SUCH MODIFICATIONS, CHANGES OR ALTERATIONS. PLEASE REVIEW THESE TERMS REGULARLY AS THEY MAY BE MODIFIED FROM TIME TO TIME WITHOUT NOTICE TO YOU.

Comsearch Generated Content
The copyright rights and other property rights to the Site and the Comsearch Social Networks are owned by Comsearch. All rights regarding the content posted to the Site and the Comsearch Social Networks by Comsearch are reserved by Comsearch. The content on the Site may not be used or disseminated without the prior written consent of Comsearch, except that you may download spec sheets solely for the purpose of doing business with Comsearch. The Site and the Comsearch Social Networks may contain text, images, audiovisual productions, opinions, statements, facts, articles, or other information created by Comsearch or by third parties for Comsearch. Such content is for your reference only and should not be relied upon by you for any purpose. Comsearch is not responsible for the content’s accuracy and reliability.

Some of the information provided by Comsearch on the Site and the Comsearch Social Networks may contain projections or other statements regarding future events or the future financial performance of Comsearch that constitute “forward-looking statements” within meaning of the Securities Exchange Act of 1934, the Private Securities Litigation Reform Act of 1995 and other related laws that provide a “safe harbor” for forward-looking statements. These forward-looking statements, which may include statements that reflect our current views with respect to future events and financial performance, are identified by their use of such terms and phrases as “intend,” “goal,” “estimate,” “expect,” “project,” “projections,” “plans,” “anticipate,” “should,” “designed to,” “foreseeable future,” “believe,” “confident,” “think,” “scheduled,” “outlook,” “guidance” and similar expressions. This list of indicative terms and phrases is not intended to be all-inclusive. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date they were made. We are not undertaking any duty or obligation to update any forward-looking statements to reflect developments or information obtained after the date such forward-looking statements are made. Our actual results may differ significantly from the results discussed in forward-looking statements. Factors that might cause such a difference include, but are not limited to: (a) the general economic, political and competitive conditions in the markets where we operate; (b) changes in capital availability or costs, such as changes in interest rates, security ratings and market perceptions of the businesses in which we operate; (c) changes in the regulatory framework governing business generally, and the telecommunication services and equipment industry in particular, in the U.S. and other countries; (d) changes in authoritative generally accepted accounting principles or policies from such standard-setting bodies as the Financial Accounting Standards Board, the Public Company Accounting Oversight Board and the Securities and Exchange Commission (SEC); (e) the impact of corporate governance, accounting and securities law reforms by the United States Congress, the SEC or the New York Stock Exchange; (f) natural and man-made catastrophes; and (g) other factors discussed in the documents we file from time to time with the SEC, including specifically our most recently filed reports on Forms 10-K, 10-Q and 8-K, as amended, to which we refer you for more information regarding our forward-looking statements and risk factors.

Comsearch may provide links to other websites as a convenience for its Site and Social Networks users. Comsearch is not responsible for the content of these other websites, and Comsearch does not endorse, warrant or guarantee the products or services described or offered in these other websites.

The Site is provided in English. For those that desire to view the Site in other languages we have provided access to GoogleTM Translate. GoogleTM Translate is a free translation service that provides instant translations between 57 different languages. Comsearch provides access to GoogleTM Translate for your convenience, and expressly disclaims any responsibility for the accuracy of the translations thereby generated.

User Generated Content
You may submit content, including text, images, photographs and video to the Comsearch Social Networks (collectively, “User Generated Content”), provided that you abide by these common sense rules:

  • If you post it, you own it
    Think twice before you publish. Would you want your family, friends, colleagues, or others to read or see the content you post? Keep in mind that even if original content can be deleted, the content that is shared and distributed through an array of channels can be reposted, searched, and found on the Internet.
  • Respect the law, including with regard to intellectual property
    It is critical that you show proper respect for the law generally, and specifically for the laws governing copyright and fair use of copyrighted material. You should not quote more than short excerpts from someone else’s work. It is good general practice to link to others’ work. Use appropriate symbols to mark the first appearance of trademarked terms in your content. Do not post images, music or other copyrighted content unless you own them or have permission from the owner to display such content in this context. Keep in mind that the laws may differ depending on where you live.
  • Treat others like you want to be treated
    Be respectful of others’ opinions and beliefs. Use common courtesy when posting content: refrain from abusive, obscene, or offensive language, images, or links. Do not post content from, or links to, Internet sites that feature sexual content, gambling, or that advocate intolerance of others; and do not create such content on Comsearch’s Social Networks.
  • Do not post confidential or proprietary information
    By posting content to Comsearch’s Social Networks, you are agreeing to allow anyone with access to Comsearch’s Social Networks to access it and use it without restriction, except with regard to any applicable intellectual property rights that you or others may have in such content. You agree that you will not post or transmit material that is confidential or proprietary to you or a third-party.

Comsearch’s Rights and Disclaimers

  • User Generated Content
    • You grant to Comsearch a worldwide, non-exclusive, perpetual, irrevocable, royalty-free and fully-paid, transferable right (including the right to sublicense) to exercise all copyright, publicity, and moral rights with respect to any User Generated Content you post on the Comsearch Social Networks in any media formats and through any media channels.
    • Comsearch expressly disclaims any liability or responsibility for the User Generated Content posted to its Social Networks, and such content does not necessarily represent the opinions or positions of Comsearch.
    • Comsearch does not promise or guarantee that any User Generated Content posted on the Comsearch Social Networks is correct or accurate, and Comsearch does not necessarily agree with or endorse such content.
    • Comsearch retains the right to decline to post any User Generated Content, or remove any previously posted content on Comsearch Social Networks in our sole discretion.
    • You understand that when using the Site or the Comsearch Social Networks, you will be exposed to User Generated Content from a variety of sources, and that Comsearch is not responsible for the usefulness, safety, or intellectual property rights of or relating to such User Generated Content. You further understand and acknowledge that you may be exposed to User Generated Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Comsearch with respect thereto.
  • Comsearch’s Social Networks
    • Comsearch reserves the right, but does not have the obligation, to monitor Comsearch’s Social Networks.
  • General
    • ALL CONTENT PROVIDED ON THE SITE AND THE COMSEARCH SOCIAL NETWORKS IS PROVIDED “AS IS,” WITH ALL FAULTS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF ANY INTELLECTUAL OR OTHER PROPRIETARY RIGHTS OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
    • COMSEARCH AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOST SAVINGS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR THE COMSEARCH SOCIAL NETWORKS OR ANY COMSEARCH PRODUCT, DAMAGES RESULTING FROM THE USE OF OR RELIANCE ON THE CONTENT PRESENTED, OR ANY INCIDENTAL, SPECIAL, OR OTHER ECONOMIC CONSEQUENTIAL DAMAGES, EVEN IF COMSEARCH OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    • BY USING THE SITE AND THE COMSEARCH SOCIAL NETWORKS, YOU AGREE TO INDEMNIFY AND HOLD COMSEARCH HARMLESS AGAINST ANY AND ALL THIRD-PARTY ACTION BASED UPON OR ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTENT YOU POST ON THE COMSEARCH SOCIAL NETWORKS.
    • Comsearch does not grant you any express or implied rights or licenses under any intellectual property rights.

Privacy

  • Comsearch respects your personal privacy and the sensitivity of your corporate information. When you visit the Site, we may collect personally identifiable information that you choose to voluntarily disclose. We also may automatically collect certain website use information as you browse the Site. We may share your personal information with other companies and individuals that perform supporting functions in connection with orders for Comsearch products (e.g., credit card processing), and with maintaining the Site and the Comsearch Social Networks. Except as provided herein, we will not share your personal information or any website use information with any party unless required by law.
  • Be considerate of others’ privacy, do not reference another without his or her permission.

Comsearch Employees

  • If you are a Comsearch employee, you must also follow the Comsearch Employee Social Networking Guidelines.
  • Content posted by Comsearch employees is their own and does not necessarily represent the positions, strategies, or opinions of Comsearch, unless such persons have been authorized by Comsearch to speak on its behalf. The content on the Comsearch Social Networks is provided for informational purposes only and is not meant to be an endorsement or representation by Comsearch or any other party.

Digital Millennium Copyright Act Notice and Takedown Procedure

  • If you believe that your copyright or other rights have been infringed, please provide Comsearch’s Designated Agent (identified below) written notice with the following information:
    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other interest.
    • A description of the copyrighted work or other work that you claim has been infringed.
    • A description of where the material that you claim is infringing is located on the Site or the Comsearch Social Networks.
    • Your address, telephone number, and email address.
    • A written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
    • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

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Warranty Policies

Engineering Services
Upon submitting a form to Comsearch requesting engineering services, you agree to engage the services of Comsearch to perform an engineering analysis based on data you provide. Comsearch will perform the analysis using its proprietary databases and methodologies, and the results will be returned to you on screen or via other acceptable means. Comsearch warrants that the analysis will be performed in a workmanlike manner in conformance with applicable industry standards and practices.

Comsearch shall re-perform any nonconforming services that result in erroneous results, employing all reasonable commercial practices, at no cost to you provided that such nonconforming services are brought to Comsearch’s attention in writing within three (3) business days from the date of the original transaction. You agree to pay Comsearch its customary and usual fees and charges to correct any errors that resulted in whole or in part from errors or omissions in information supplied by you.

YOU AGREE THAT YOUR SOLE REMEDY FOR ANY DEFECTS IN THE SERVICES OR ERRORS IN THE RESULTS SHALL BE RE-PERFORMANCE OF THE ANALYSIS AND REPLACEMENT OF THE RESULTS, OR, IN THE EVENT COMSEARCH DETERMINES THAT ERRORS CANNOT BE CORRECTED WITHIN A REASONABLE PERIOD OF TIME, A REFUND OF MONIES PAID FOR THE SERVICES. IN NO EVENT SHALL COMSEARCH’S TOTAL LIABILITY EXCEED THE AMOUNT PAID FOR THE SERVICES. COMSEARCH WILL NOT BE RESPONSIBLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND YOU AGREE TO WAIVE ALL CLAIMS AGAINST COMSEARCH BASED ON THE COMPLETENESS OR ACCURACY OF THE ANALYSIS AND/ OR THE RESULTS. THIS WARRANTY IS THE SOLE AND COMPLETE WARRANTY WITH RESPECT TO THE SUBJECT MATTER HEREOF, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Return/Refund policy for Comsearch Engineering Services
In the event that the results provided to you by Comsearch contain errors as a result of Comsearch’s failure to properly perform the analysis, and such error(s) is(are) brought to Comsearch’s attention in writing within three (3) business days from the provision of the services, then Comsearch will re-perform such services and replace results such that they will conform to reasonable industry standards. If Comsearch determines that it is unable to correct such defects within a reasonable period of time, then Comsearch will issue a refund or credit to equal to the amount paid for the nonconforming services.

Regulatory/Licensing Services
Comsearch will submit documentation and applications on behalf of the Customer to third parties for regulatory/licensing purposes. Comsearch does not warrant nor will be liable for errors and/or omissions by third parties. Fees paid on behalf of customer will not be refunded to the extent a refund is not obtained from any third party to which a fee was paid on behalf of the customer.

Data Products
Comsearch does not represent or warrant that the data products downloaded from Comsearch.com (the “Data”) are complete, accurate, and free from error, nor does Comsearch represent or warrant that errors are correctable. In the event that errors exist in the Data that materially affect the usefulness of the Data, customer shall notify Comsearch within three (3) business days from the provision of such Data. Comsearch’s liability, and customer’s sole and exclusive remedy, shall be limited to (1) correction of errors, (2) provision of a suitable replacement, or, (3) a refund of fees paid for the specific Data. Customer irrevocably gives up any right to obtain a refund for defective Data after three (3) calendar days have elapsed from the date of the completion of the online transaction (“Purchase Date”). However, Comsearch will make every effort in good faith to correct or replace defective Data provided notice of such defective Data is received within ninety (90) days of the Purchase Date.

Return/Refund Policy for Data Products Downloaded From Comsearch.com
Within three (3) business days of the Purchase Date, customer may request a refund should the Data be found defective.

To request a refund:

  1. Send an e-mail to customersupport@comsearch.com with the following information:
    • your full name
    • company name
    • order number
    • description of Data ordered
  2. After your request has been received, you will be sent a “Letter of Destruction” that requires the following information:
    • your name
    • address
    • confirmation of e-mail address
    • reason for return
    • signature

    You must deinstall the Data from your computer and any storage devices, and delete any backup copies. Once the product is fully deinstalled, complete and sign the Letter of Destruction and fax it along with a copy of the receipt of purchase to 703-726-5600.

  3. After a completed Letter of Destruction and the receipt of purchase has been received, your refund will be processed.

MAS Express Services
YOU AGREE THAT YOUR SOLE REMEDY FOR ANY DEFECTS IN THE SERVICES OR ERRORS IN THE RESULTS SHALL BE RE-PERFORMANCE OF THE ANALYSIS AND REPLACEMENT OF THE RESULTS, OR, IN THE EVENT COMSEARCH DETERMINES THAT ERRORS CANNOT BE CORRECTED WITHIN A REASONABLE PERIOD OF TIME, A REFUND OF MONIES PAID FOR THE SERVICES. IN NO EVENT SHALL COMSEARCH’S TOTAL LIABILITY EXCEED THE AMOUNT PAID FOR THE SERVICES. COMSEARCH WILL NOT BE RESPONSIBLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND YOU AGREE TO WAIVE ALL CLAIMS AGAINST COMSEARCH BASED ON THE COMPLETENESS OR ACCURACY OF THE ANALYSIS AND/ OR THE RESULTS. THIS WARRANTY IS THE SOLE AND COMPLETE WARRANTY WITH RESPECT TO THE SUBJECT MATTER HEREOF, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE.

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Read our Conditions of Sale